Help & Learning
Guides, tutorials and answers for everyone using 2GED.
Some translations are machine-assisted and may be refined by human reviewers.
Legal, privacy, security and billing documents are authoritative in English until a professionally reviewed translation is published.
A real person reads support mail. Tell us what happened and what you expected instead.
I cannot sign in
Use 'Forgot password' on the sign-in page. If your email never arrives, check your spam folder, then write to support@2gedapps.com from the address on the account.
I want to delete my account
Sign in, then go to Settings → Devices → Delete your account. If you are the only owner of an organization, make someone else an owner first.
Someone is behaving badly
Use Report on the message, post or profile. Reports go to human review, and reporting is never revealed to the person you reported.
My organization needs a plan
People are free. Organizations are priced per agreement — write to sales@2gedapps.com and we will talk it through.
I lost my phone
Sign in anywhere, go to Settings → Devices and choose 'Sign out everywhere'. That ends every active session, including on the lost device.
Video meetings (2GED Meet), two-step verification and phone notifications are not available yet, so support cannot switch them on for you.